FAQ FOR ALL LOCATIONS

What kind of video surveillance can I expect?

Our facilities have video cameras placed around and throughout our facility. The cameras record whenever movement is detected.

Can anybody drive onto your property?

Our facilities use a electronic gate system which can only be opened by a security code that is assigned to each individual tenant. The code allows us to monitor who is entering and exiting the facility. Dundas Self Storage uses a pinpad and a garage door.

What is climate control?

Climate control is a feature that we offer. Some units are equipped with in-floor heating during the winter months.

This feature helps protect your stored belongings from extreme temperatures.

Dundas Self Storage does not have in-floor heating and is heated in the winter and cooler in the summer.

What is a roll-up door?

Roll-up doors are the most common door in self storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.

Do I get a lock when I rent a unit?

You can purchase a new lock at all our facilities. We offer a variety of sizes and types of locks.

How far in advance can I book a reservation?

We give you the flexibility to book a reservation up to 2 weeks in advance to help you plan ahead.

What is the difference between office hours and gate hours?

The office hours are the hours of operation for the office. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are when your unit can be accessed which is 24 hours a day, 7 days a week.

What are the payment terms?

We strive to make your storage experience as hassle free as possible, including paying your bill. Our billing periods are every 28 days and we offer storage rentals for short or long-term. We can automatically charge your MasterCard, Visa, or American Express each month. Or you can pay by debit in the office.

What sizes are available and how do I pick my size?

We offer a wide range of sizes to accommodate your needs. Sizes are 5’x10′ (50 square feet – the most popular),  10×10′ (100 square feet) and 10×20′ (200 square feet). Determining the right size is easy with the help of our Store Managers who are trained to assist you in this process. To determine which sizes are available contact the Store Manager.

What items cannot be stored?

You cannot store any hazardous, toxic or illegal items, for example ammunition, gasoline, or propane. Also, no food or perishable items can be stored in our spaces. If in doubt of what can be stored, please ask the Store Manager.

What if I move out early?

We require at least 10 days notice via email, a letter, or verbal contact. Rent is not pro-rated when vacating.